Terms of Service

Effective Date: May 25, 2020

1. Acceptance of Terms

By accessing or using our services, you agree to comply with and be bound by these Terms of Service. If you do not agree, you may not use our services.

2. Scope of Services

We provide an online platform for ordering food, placing meal reservations, and arranging food delivery services. Additional services may be available in collaboration with third-party partners.

We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

3. User Eligibility

3.1 Our services are available only to individuals who are at least 18 years old and have full legal capacity to enter into binding agreements.

3.2 Users must provide accurate, complete information and are responsible for maintaining the security of their accounts.

3.3 Any misuse, fraudulent activity, or violation of these terms may result in account suspension or termination.

4. Orders and Payment

4.1 Once an order is confirmed, it cannot be modified or canceled unless stated otherwise.

4.2 If an order cannot be completed due to system errors, product shortages, or force majeure, we will notify the user and provide an appropriate resolution.

5. Pricing and Promotions

5.1 All product and service prices are based on the price at the time of order placement and are subject to change.

5.2 We may offer limited-time discounts and promotions, but we reserve the right to modify or terminate such offers at any time.

5.3 Promotions may not be combined with other discounts or coupons unless explicitly stated.

6. Delivery and Pickup

6.1 Delivery times may be affected by weather, traffic, or other unforeseen circumstances. Users may contact customer support for inquiries.

6.2 We are not responsible for failed deliveries due to incorrect addresses or contact details provided by the user.

6.3 Pickup orders must be collected within the scheduled time. Orders not picked up on time may be canceled without refund.

7. Returns and Refunds

7.1 Except in cases of quality issues or incorrect orders, returns and refunds are not accepted.

7.2 If there is a quality issue, users must contact customer support within 24 hours and provide supporting evidence (e.g., photos). We will review and determine if a refund or compensation is appropriate.

7.3 Refunds will be processed using the original payment method and may take time depending on the payment provider.

8. Limitation of Liability

8.1 Our services are provided "as is." We do not guarantee uninterrupted availability, error-free performance, or suitability for specific user needs.

8.2 To the extent permitted by law, we are not liable for any indirect, incidental, special, or punitive damages resulting from the use of our services or products.

9. User Conduct

9.1 Users may not engage in illegal, infringing, or disruptive behavior, including but not limited to fraud, system abuse, or posting inappropriate content.

9.2 Violations of these terms may result in account suspension or termination. We reserve the right to pursue legal action if necessary.

10. Privacy Policy

10.1 We handle user data in accordance with our Privacy Policy.

10.2 We do not sell or disclose user information to unauthorized third parties, except as necessary to provide our services.

11. Governing Law and Dispute Resolution

11.1 These terms are governed by the laws of the State of New York, United States.

11.2 Any disputes should first be resolved through good-faith negotiations. If unresolved, disputes shall be submitted to a court of competent jurisdiction in New York.

12. Modifications and Termination

12.1 We reserve the right to modify these terms at any time. Changes will be published on this page and will take effect from the specified date.

12.2 Continued use of our services after modifications constitutes acceptance of the updated terms.

13. Contact Information

If you have any questions or concerns regarding these Terms of Service, you can contact us at [email protected].